Your Questions Answered

Our pricing depends on several factors including curtain type, size, fabric, and cleaning method required. We provide transparent, upfront pricing with no hidden fees.

• • Standard curtains: Starting from competitive rates
• • Heavy drapes: Pricing based on fabric and size
• • Specialty items: Custom quotes provided
• • Commercial services: Volume discounts available

Yes, we offer complimentary quotes through multiple channels. Contact us by phone for instant estimates, submit our online form for detailed quotes within 24 hours, or book a free in-home assessment for complex requirements.

We accept multiple payment methods for your convenience: cash, all major credit cards (Visa, MasterCard, AMEX), bank transfer, and EFTPOS. Payment is required upon service completion and delivery of your cleaned curtains.

Our quotes include all standard services with transparent pricing. Additional charges may apply for specialty treatments, rush services, or items requiring extensive stain removal. We always discuss any potential extra costs before proceeding with the work.

Yes, we offer competitive pricing for bulk orders and commercial clients. Volume discounts are available for properties with multiple rooms, office buildings, hotels, and regular cleaning contracts. Contact us to discuss your specific requirements and pricing options.

Our phone quotes are highly accurate for standard curtains when you provide detailed information about size, fabric type, and condition. For complex items or specialty fabrics, we recommend an in-home assessment to provide the most precise pricing.

Yes, complimentary pickup and delivery is included for all residential services within our standard coverage areas. We handle the removal, transportation, cleaning, and reinstallation, making the process completely convenient for you.

We use professional steam cleaning and dry cleaning methods depending on fabric type and care requirements. Our eco-friendly cleaning solutions are safe for all fabric types while effectively removing dirt, allergens, and odors without damaging delicate materials.

Standard cleaning typically takes 3-5 business days from pickup to delivery. Same-day and express services are available for urgent requirements. Complex stain treatments or specialty fabrics may require additional processing time, which we'll communicate upfront.

We provide services across major metropolitan areas:

• • Melbourne and surrounding suburbs
• • Greater Sydney metropolitan area
• • Brisbane including Gold Coast regions
• • Contact us to confirm coverage for your specific location

Yes, we have expertise with all curtain fabrics including cotton, polyester, silk, linen, velvet, and specialty blends. Each fabric receives appropriate treatment based on its care requirements and manufacturer specifications for optimal results.

Our team specializes in treating various stains including food spills, pet accidents, smoke odors, and general soiling. While we achieve excellent results with most stains, we provide honest assessments about treatability during the initial inspection.

Booking is simple and convenient. Call us directly at 0480 832 661 for immediate scheduling, complete our online quote form, or book a free in-home assessment. We'll coordinate pickup times that work with your schedule.

We operate with flexible hours to accommodate your needs:

• • Monday - Friday: 7 AM - 7 PM
• • Saturday: 8 AM - 6 PM
• • Sunday: 9 AM - 5 PM
• • Emergency services available outside standard hours

While we prefer 24-48 hours notice for optimal scheduling, we accommodate same-day requests when possible. For planned cleaning or large orders, booking 3-5 days in advance ensures your preferred timing is available.

Yes, we understand schedules can change. Contact us as soon as possible to reschedule your appointment. We'll work with you to find a new time that fits your needs without any additional charges for reasonable notice changes.

Minimal preparation is required. Simply ensure curtains are accessible and remove any personal items from window areas. Our team handles the removal process and will take care of protecting your furniture and floors during the process.

Yes, we provide emergency cleaning services for urgent situations such as property inspections, special events, or unexpected incidents. Contact us directly to discuss availability and express service options for your timeline.

Matty Curtain Cleaning has been serving Australian homes and businesses with professional curtain cleaning services, building our reputation through quality service and customer satisfaction across Melbourne, Sydney, and Brisbane markets.

Yes, we prioritise environmental responsibility by using eco-friendly cleaning solutions that are safe for your family, pets, and the environment while maintaining exceptional cleaning effectiveness for all fabric types.

Our customer support team is available through multiple channels:

• • Phone: 0480 832 661 (7 days a week)
• • Email: info@Mattycurtaincleaning.com.au
• • Online quote form on our website
• • We respond to all inquiries within 24 hours

Yes, our team provides helpful maintenance tips to extend the life of your curtains between professional cleanings. We share advice on regular vacuuming, spot treatment, and when to schedule your next professional service.

We appreciate customer referrals and often provide special offers for clients who recommend our services to friends and family. Contact us to learn about current referral benefits and how you can save on future services.